Returns and Refunds Policy

At Naredi.in, we offer a 14-day voluntary return policy for eligible unused products. This policy also explains how we handle damaged, incorrect or defective goods and approved refunds.

This policy should be read together with our Terms and Conditions of Sale and the warranty information applicable to your product. Nothing in this policy limits rights or remedies available under applicable law.

1. Fourteen-day returns for unused products

You may request a change-of-mind return within 14 calendar days after delivery.

To qualify:

• You must notify us within that 14-day period.

• The product must be unused and in its original condition.

• Opened but unused products are eligible.

• The product must be returned in its original packaging, with all supplied accessories, manuals and components.

• The product must not have been installed, activated, registered or otherwise used in a way that prevents its return as an unused product.

• You must provide your order number, receipt or other reasonable proof of purchase.

Rislone products are excluded from voluntary change-of-mind returns. This exclusion does not affect applicable remedies for defective, damaged, incorrect or materially misdescribed Rislone products.

We do not charge a restocking fee.

2. How to request a return

Email solutions@naredi.in within the applicable return period and include:

• Your name and order number;

• The product you wish to return;

• The reason for the return; and

• Photographs or other relevant information, where appropriate.

You can also contact us at +91 9311211157 for assistance.

We will review your request and provide return instructions, the applicable shipping arrangement and a reasonable deadline for dispatching the return.

Please contact us before sending a product so that we can identify the order and coordinate its receipt. If an item arrives without a prior request, we may need additional information to process it; this does not automatically invalidate any statutory rights.

Return address:

Naredi.in
16 DDA Market, Block E, East of Kailash,
New Delhi 110065, India.

Telephone: +91 9311211157

3. Return shipping charges

Shipping responsibility depends on the reason for the return:

Please contact us before arranging a service for which you expect reimbursement. Express, unusually expensive or specialised shipping should be approved in advance.

We will confirm whether a collection or shipping label is available. A prepaid return label is not automatically provided for every return.

Please package the product securely and use a trackable service. If it is unsafe to send the product through an ordinary courier, contact us for appropriate instructions.

4. Damaged, incorrect or defective products

Please inspect your delivery and contact us promptly if:

• The product is damaged;

• You received the wrong product;

• An item or supplied component is missing;

• The product is materially different from its description; or

• The product appears defective.

Photographs of the product, packaging and shipping label, or a video of the problem, may help us investigate. An unboxing video is not an absolute condition of a valid complaint.

The original-packaging and unused-condition requirements for voluntary returns do not apply as absolute conditions to every defective-product claim.

Similarly, the 14-day voluntary-return period does not replace a longer applicable warranty or any remedy required by law.

We will assess the issue and provide the appropriate remedy, which may include repair, replacement, refund or another remedy required by the circumstances and applicable law.

5. Warranty claims and inspection

Warranty duration and coverage vary by product. Please refer to the product-specific warranty information applicable at purchase.

To request warranty assistance, contact us with your order details, product name, serial number where available, and a description of the issue.

We aim to inspect a returned product and provide an initial assessment within three working days of receipt. Where repair can be completed within that period, we will endeavour to do so.

If parts, manufacturer consultation or further testing are required, we will communicate the expected timeframe and provide updates.

We do not charge a diagnostic fee, including for out-of-warranty or no-fault-found assessments. Any proposed paid repair requires your approval before work is undertaken.

6. Exceptions to voluntary returns

The following are not eligible for voluntary change-of-mind returns:

• Products in the Rislone range;

• Products that have been used, installed, activated or registered in a way that prevents their return as unused; and

• Products that do not meet the original-condition, packaging or completeness requirements in Section 1.

Sale or discounted status does not, by itself, make an otherwise eligible product non-returnable.

These voluntary-return restrictions do not remove applicable remedies for defective, damaged, incorrect or materially misdescribed goods.

7. Exchanges

If you want a different product, contact us to arrange return of the original item under this policy.

You may place a separate order for the replacement product. Any refund for the original item will be processed separately after the return is assessed and approved.

Where we supplied an incorrect or defective product, contact us before placing another order so that we can arrange the appropriate remedy without requiring an unnecessary additional purchase.

8. Inspection and return decisions

We will notify you when the returned product has been received and assess it promptly.

If the refund or return is approved, we will confirm the next steps.

If we consider that a voluntary return does not meet the stated conditions, we will explain the reason and provide supporting information where reasonably available. We will discuss the available options before arranging any chargeable return shipment.

We will not impose a restocking fee or an undisclosed diagnostic fee.

9. Refunds

Approved refunds will be processed within seven working days after approval.

Refunds will normally be issued to the original payment method. If that is not possible, we will agree an appropriate alternative after verifying the recipient.

For voluntary change-of-mind returns:

• Customer-paid return shipping is not reimbursed.

• Any original delivery charge that will not be refunded must have been clearly disclosed before purchase.

• No restocking fee applies.

For seller-responsibility cases or legally required refunds, applicable product, shipping and other refundable amounts will be handled according to law.

Your bank, card issuer or payment provider may take additional time to credit the refund after we process it. We will provide the available transaction reference.

If you have not received confirmation of processing within seven working days after approval, contact solutions@naredi.in.

For this policy, working days exclude applicable public holidays and days on which our office or the relevant banking service is not operating.

10. Order cancellation

You may cancel an order without a cancellation charge before dispatch.

Contact us promptly with your order number. Once an order has been dispatched, the applicable return process will apply.

Cancellation does not affect any separate right to a remedy for defective, incorrect or materially misdescribed goods.

11. International returns

International customers must contact us before dispatching a return so that the shipping method, customs documentation and applicable charges can be agreed.

Warranty service is administered through our Delhi service centre.

The responsibility principles in Section 3 apply, subject to mandatory law. Any proposed allocation of customs, re-import or other return-related charges will be explained before dispatch.

Customers should not mark goods as a gift or declare an inaccurate value to avoid customs requirements.

12. Questions and complaints

For returns and refunds:

Email: solutions@naredi.in
Telephone: +91 9311211157

For escalation:

Grievance Officer: Deepak Agarwal
Designation: Proprietor and Grievance Officer
Email: solutions@naredi.in
Telephone: +91 9874122948

Address:
16 DDA Market, Block E, East of Kailash,
New Delhi 110065, India.

Our grievance-handling commitments are set out in the Terms and Conditions of Sale. You may also approach a competent authority or other legally available forum.