Shipping and Delivery Policy

This Shipping and Delivery Policy applies to orders placed directly through Naredi.in, WhatsApp, email, quotations and direct invoices. Orders placed through Amazon or another marketplace are also subject to the applicable marketplace’s shipping and delivery terms.

This policy should be read with our Terms and Conditions of Sale and Returns and Refunds Policy.

Order processing

Orders are processed after receipt and verification of payment and all information reasonably required for dispatch.

We normally dispatch confirmed and paid orders within India by the next working day. Orders received on a non-working day will normally be processed on the next working day.

International orders are normally dispatched within three working days after payment and order confirmation, subject to product eligibility, destination restrictions and receipt of the required shipping and customs information.

A working day excludes Sundays, applicable public holidays and any day on which our office or the relevant courier or banking service is not operating.

Dispatch periods are estimates unless we expressly confirm a guaranteed dispatch date in writing.

Shipping within India

Orders are shipped by road or air through an appropriate courier or logistics provider. We select the shipping method based on factors including:

• Delivery location;

• Product type, size and weight;

• Safety or handling requirements;

• Service availability; and

• Estimated delivery time.

Standard shipping within India is free where the final invoiced product value exceeds ₹2,900.

For orders with a final invoiced product value of ₹2,900 or less, the applicable shipping charge will be displayed at checkout or communicated in the quotation before payment.

Any express, special-handling or customer-requested delivery service may involve an additional charge. We will disclose and obtain approval for that charge before confirming the service.

Delivery estimates

Our usual estimated transit time within India is approximately seven days after dispatch.

This is an estimate and not a guaranteed delivery period unless a specific guaranteed delivery date has been expressly confirmed in writing. Delivery time may vary because of the destination, courier coverage, weather, transport disruption, regulatory checks, public holidays or other circumstances outside reasonable control.

The estimated delivery period is separate from the order-processing and dispatch period.

If a different estimate is displayed at checkout or expressly stated in an order confirmation, that order-specific estimate will apply.

Tracking information

Where tracking is available, the courier name and airway bill or tracking number will normally be provided by the end of the dispatch day.

In some cases, tracking may become available only after the courier scans or uploads the shipment into its system. A delay in activation of the tracking number does not necessarily mean that the order has not been dispatched.

Customers may contact us if tracking does not become active within a reasonable time.

Delivery address

Customers must provide a complete and accurate delivery address, PIN code, email address and accessible telephone number.

Please contact us immediately if an address correction is required. We cannot guarantee that an address can be changed after dispatch.

If delivery fails because of an incorrect or incomplete address, refusal to accept the shipment, repeated customer unavailability or another matter attributable to the customer, we will communicate the available options. Any reasonable charge for re-dispatch or return-to-origin handling will be disclosed and agreed before a chargeable re-dispatch is arranged.

This does not apply where failed delivery resulted from our error or that of the courier engaged by us.

Delivery attempts

The courier may contact the recipient or make more than one delivery attempt, depending on the courier’s operating practices and service availability.

If the courier records a shipment as delivered but you have not received it, contact us promptly so that we can investigate with the courier.

Delivery should be made to the customer, an authorised recipient, or another person reasonably appearing to be authorised to receive goods at the stated delivery address.

Delayed shipments

If delivery is delayed, please contact us with your order and tracking details. We will investigate the status with the courier and communicate the available information.

We do not guarantee that every shipment will arrive within the estimated period. However, we will not use a courier delay to exclude obligations or remedies that apply under the contract or applicable law.

Where an order is delivered late beyond a delivery schedule expressly agreed with the customer, we will assess the appropriate cancellation, return or refund remedy under the applicable terms and law. The Consumer Protection (E-Commerce) Rules restrict sellers and inventory e-commerce entities from refusing applicable remedies for late delivery beyond the stated schedule, except where the delay resulted from force majeure.consumeraffairs+1

Lost shipments

If tracking shows no meaningful movement for an unusual period, or if the courier confirms that the shipment has been lost, please contact us.

We will investigate the matter with the courier. Where a shipment is confirmed lost before delivery, we will provide an appropriate remedy, which may include replacement, re-dispatch or refund, depending on stock availability, the customer’s preference and applicable law.

Naredi will not treat the mere handover of a consumer order to its selected courier as automatically ending all responsibility for resolving a lost-delivery complaint. The Sale of Goods Act nevertheless contains rules concerning delivery to carriers, risk and reasonable carriage arrangements, so the outcome can depend on the transaction and agreed terms.indiacode.nic+1

Transit damage

Please inspect the shipment as soon as reasonably possible after delivery.

If the product or parcel appears damaged:

• Notify us promptly, preferably within 24 hours after delivery;

• Provide your order number and contact details;

• Provide photographs of the outer packaging, shipping label and damaged product;

• Retain the packaging and supplied components while the claim is assessed; and

• Avoid using the product if doing so may be unsafe or may cause further damage.

Reporting within 24 hours helps us raise a timely claim with the courier, but it is not an absolute waiver of a valid complaint if damage was concealed, could not reasonably have been discovered within that period, or applicable law provides otherwise.

An unboxing video may assist an investigation but is not an absolute condition for raising a transit-damage complaint.

Where qualifying transit damage is established, Naredi will arrange or reimburse reasonable standard shipping required to resolve the matter and will provide the appropriate remedy under the circumstances.

We do not use the statement “Naredi is not responsible for courier delay or damage” because a blanket disclaimer could conflict with contractual and consumer obligations. Consumer Commissions may direct removal of defects, replacement, refund or compensation where a defect, deficiency or legally relevant loss is proved.indiacode.nic+1

Incorrect or incomplete delivery

Contact us promptly if:

• You receive the wrong product;

• The quantity is incorrect;

• A supplied accessory or component is missing; or

• The delivered product is materially different from the confirmed order.

We may request photographs and other reasonable information to verify the issue.

Where the error is attributable to Naredi or the fulfilment process, Naredi will bear reasonable standard shipping required to correct it. Applicable remedies for defective, deficient, incorrect or materially misdescribed goods cannot be removed through a general shipping disclaimer.consumeraffairs+1

International shipping

International orders are normally dispatched within three working days after payment and order confirmation.

International shipping charges will be calculated at checkout or quoted before payment. Delivery estimates will be provided individually for each international order.

Unless expressly stated otherwise in writing:

• The customer is responsible for destination-country import duties, taxes, levies and customs-clearance charges;

• Those charges are not included in the product price or shipping charge paid to Naredi;

• The customer must provide information reasonably required for lawful export and import processing; and

• International warranty returns must be sent to our Delhi service centre after obtaining return instructions.

Customs authorities or carriers may cause delays outside our reasonable control. We will provide accurate commercial and shipping documents, but we cannot guarantee the time taken by a destination country’s customs authorities.

If an international shipment is refused, cannot be cleared because of customer-related documentation or payment issues, or is returned to us, we will communicate the available options. Any proposed deduction for documented, non-recoverable shipping, customs or return charges will be explained before a refund is processed and remains subject to applicable law.

Mandatory rights applicable to an international transaction are not excluded by this policy.

Events outside control

Dispatch or delivery may be affected by events outside reasonable control, including:

• Natural disasters or severe weather;

• Transport or aviation disruption;

• Strikes or civil disturbance;

• Government orders or regulatory restrictions;

• Customs intervention;

• Epidemics or public-health restrictions;

• Courier network disruption; or

• Other comparable events that could not reasonably have been prevented.

We will take reasonable steps to reduce the impact, communicate material delays and explain the available options.

Such an event does not automatically permit us to retain payment indefinitely for an order that cannot be supplied or remove a remedy required by law.

Order cancellation

An order may be cancelled without a cancellation charge before dispatch.

Please contact us promptly with your order number. A cancellation request sent after dispatch will be handled under our Returns and Refunds Policy.

If Naredi is unable to dispatch an order, we will offer an appropriate alternative or refund the amount paid.

Returns and warranty shipping

Shipping charges relating to change-of-mind returns, incorrect products and warranty inspections are governed by our Returns and Refunds Policy.

In brief:

Information about delivery, shipment and return-shipping costs must be clear and accessible to customers under India’s e-commerce framework. The 2026 amendments, taking effect on 1 January 2027, further emphasise disclosure of delivery, shipment and return-shipping costs, so this policy is structured to remain consistent with those incoming requirements.pib.gov+2

Contact us

For order, shipping and delivery assistance:

Naredi.in
16 DDA Market, Block E
East of Kailash
New Delhi 110065, India

Email: hello@naredi.in
Telephone: +91 9311211157

For unresolved complaints:

Grievance Officer: Deepak Agarwal
Designation: Proprietor and Grievance Officer
Email: solutions@naredi.in
Telephone: +91 9874122948

Please provide your order number, tracking number and a brief description of the issue.

We will acknowledge consumer complaints within 48 hours and aim to redress them within one month, in accordance with the applicable e-commerce grievance framework.