Terms and Conditions of Sale

1. About Naredi.in

Naredi.in is a sole proprietorship owned and operated by Deepak Agarwal.

Business and service-centre address:
16 DDA Market, Block E, East of Kailash,
New Delhi 110065, India.

GSTIN: 07AGDPA8382J1ZA

Customer support:
Email: hello@naredi.in
Telephone: +91 9311211157

In these terms, “Naredi”, “we”, “us” and “our” refer to Deepak Agarwal carrying on business as Naredi.in. “You” and “customer” refer to the purchaser.

2. Scope and application

These terms govern purchases made directly from Naredi through:

• Naredi.in;

• Quotations and purchase confirmations;

• WhatsApp and email orders; and

• Direct invoice sales.

For orders outside our website, we will provide or identify these terms before the customer confirms the purchase.

Purchases through Amazon or another marketplace are also subject to the applicable marketplace terms and policies. These terms do not override mandatory marketplace obligations or applicable law.

Product-specific descriptions, warranty statements and written order terms form part of the transaction. An express product-specific commitment applicable to your purchase will not be reduced by a general provision in these terms.

Nothing in these terms excludes or restricts rights or remedies that cannot lawfully be excluded or restricted.

3. Product information and suitability

We aim to provide accurate descriptions, specifications, compatibility information, images and warranty details.

Before ordering, please check the product’s suitability for your intended application, including, where relevant:

• Battery voltage, chemistry and capacity;

• Vehicle or equipment compatibility;

• Electrical input requirements;

• Diagnostic software, subscription and regional requirements;

• Required accessories; and

• Intended domestic, professional or workshop use.

If you need help selecting a product, contact us before purchase and provide accurate information about the intended application.

Where we expressly recommend a product for an application you have disclosed, that recommendation will be considered when assessing any subsequent suitability complaint.

Images may be illustrative, but any variation must not materially alter the product’s agreed characteristics, functionality or value without your agreement.

4. Prices, taxes and payment

The price and applicable taxes, shipping charges and other payable amounts will be disclosed at checkout or in the quotation before payment.

Indian sales are subject to applicable GST. Please provide accurate billing and GST details before the invoice is issued.

Orders require confirmed payment before dispatch. We do not currently offer cash on delivery or credit sales.

We do not add undisclosed charges after an order is confirmed. Any optional additional service or paid repair requires your approval.

If there is a material pricing, stock or description error, we will contact you with the correct information. You may accept the revised proposal or receive a refund of the amount paid for an order we cannot fulfil. We will not increase the agreed price without your consent.

5. Order confirmation and availability

An automated acknowledgment confirms that we have received your order; it does not, by itself, confirm dispatch.

We will communicate any material stock or fulfilment issue promptly. If we cannot supply the ordered product, we will not substitute a different product without your approval.

If an order cannot be fulfilled and you do not agree to an alternative, we will refund the amount paid.

Orders may be declined for genuine reasons such as non-payment, suspected fraud, legal restrictions or inability to deliver. Any amount received for an order we decline will be refunded, subject to lawful payment-verification requirements.

6. Cancellation before dispatch

You may cancel an order without a cancellation charge at any time before dispatch.

Please contact hello@naredi.in or +91 9311211157 promptly and provide your order number.

If the order has already been dispatched, the applicable return process will apply. This does not limit your rights where goods are defective, incorrect, materially misdescribed or otherwise subject to a mandatory remedy.

7. Dispatch and delivery within India

For confirmed and paid Indian orders, we normally dispatch by the next working day.

For these terms, a working day is a day on which our Delhi office and the relevant banking or courier service are operating, excluding applicable public holidays. Any order-specific dispatch commitment communicated to you will apply.

Our usual estimated transit time within India is approximately seven days after dispatch. This is an estimate, not a guaranteed delivery date, unless we expressly agree otherwise.

Delivery time can vary by destination, courier availability and circumstances outside reasonable control. If we become aware of a material delay, we will communicate the available information and assist with resolution.

Standard shipping within India is free for orders with a final invoiced product value above ₹2,900. For orders of ₹2,900 or below, the applicable shipping charge will be displayed at checkout or quoted before payment.

Please provide a complete address and accessible contact number. If delivery fails because of an incorrect address or a customer-requested change, we will explain any reasonable additional shipping cost and obtain agreement before arranging a chargeable re-dispatch.

We remain available to assist with lost, damaged or undelivered shipments. Use of an independent courier does not, by itself, remove our obligations to the customer.

8. International orders

International orders are normally dispatched within three working days after order and payment confirmation, subject to product eligibility and completion of required shipping information.

International shipping charges will be calculated at checkout or quoted before payment. Delivery estimates will be provided individually.

Unless expressly stated otherwise in writing, the customer is responsible for destination-country import duties, taxes and customs-clearance charges. These are separate from the product price and shipping charges paid to Naredi.

We will provide accurate product and shipping documentation. Customers must provide information reasonably required for lawful import clearance.

If a shipment encounters a customs restriction or is returned, we will explain the available options and any proposed deduction for documented, non-recoverable costs. No deduction will be made where prohibited by law or where the cost results from our error.

International warranty service is administered through our Delhi service centre. Customers should contact us before sending a product internationally so that shipping, customs documentation and the applicable cost allocation can be agreed.

Mandatory consumer protections applicable to the transaction are not excluded merely because an order is shipped internationally.

9. Checking your delivery

Please check the delivered product and contact us promptly if:

• The wrong product was supplied;

• An item or accessory is missing;

• There is visible transit damage;

• The product does not match the agreed description; or

• The product appears defective.

Photographs of the product, packaging and shipping label can help us investigate. A video may also assist where the issue concerns operation.

We do not make an unboxing video an absolute condition of a valid complaint. Failure to identify a concealed defect immediately on delivery does not automatically remove your rights.

Please preserve damaged packaging where reasonably possible while a transit-damage claim is being assessed.

10. Fourteen-day voluntary return policy

You may request a change-of-mind return within 14 calendar days after delivery, except for products in the Rislone range.

You must notify us within that 14-day period by emailing hello@naredi.in with your order details.

For a voluntary change-of-mind return:

• The product must be unused and in its original condition;

• Opened but unused products are eligible;

• Original packaging, accessories, manuals and supplied components must be returned;

• The product must not have been installed, activated, registered or otherwise used in a way that prevents its return as an unused product; and

• The customer pays the return courier charge.

We do not charge a restocking fee.

We will provide return instructions and a reasonable dispatch deadline when acknowledging your request. Customers should pack the product securely and use a trackable service.

We will inspect the returned product promptly. If we consider that it does not meet the voluntary-return conditions, we will explain the reason and provide supporting information where available.

Rislone products are excluded only from this voluntary change-of-mind policy. That exclusion does not remove applicable remedies for defective, damaged, incorrect or materially misdescribed products.

11. Defective, incorrect or materially misdescribed goods

The voluntary-return conditions above do not replace your rights concerning goods that are defective, deficient, incorrect, spurious or materially different from what was advertised or agreed.

For such claims:

• Original packaging is helpful but is not an absolute condition of every remedy;

• The 14-day voluntary-return period is not an absolute deadline for every defect or warranty complaint; and

• The appropriate remedy will be determined by the circumstances, applicable warranty and law.

Where applicable, remedies may include repair, replacement, refund or another legally required remedy. We will not insist on repair as the only remedy where another remedy is legally due.

For wrong deliveries, qualifying transit damage and products materially different from the order, Naredi will arrange or reimburse reasonable standard shipping required to resolve the issue.

12. Product-specific warranties

Warranty coverage varies by product and may range from no voluntary commercial warranty to a warranty of up to five years.

The applicable duration, coverage and material exclusions will be identified on the product page, warranty document or written sale information applicable to your purchase.

Naredi administers the applicable brand-owner warranty and provides support in accordance with the relevant product guidelines. This arrangement does not exclude any independent obligation or liability imposed on Naredi by law.

Unless an express product-specific commitment or mandatory law provides otherwise:

• Warranty begins on the invoice date;

• A replacement carries the remaining period of the original warranty, not a new full warranty period;

• A repair does not restart the original warranty period; and

• Accessories, cables, clamps, consumables and internal batteries may have different coverage where that difference was disclosed.

A product sold without a voluntary commercial warranty is not sold without all legal protection. Mandatory rights relating to description, quality, safety and other applicable matters remain unaffected.

Warranty terms applicable to an existing purchase will not be retrospectively reduced by later website changes.

13. Warranty exclusions and assessment

Depending on the product-specific warranty, exclusions may apply to damage caused by matters such as:

• Use contrary to the supplied operating instructions;

• An incompatible battery, vehicle, electrical supply or application;

• Accidental damage, liquid ingress or physical abuse;

• Unauthorised modification or repair that causes the claimed problem;

• Normal wear or the ordinary consumption of consumable items; or

• External electrical events outside the product’s specified operating conditions.

An exclusion will be applied only where relevant to the claim and supported by a reasonable assessment. The existence of damage does not, by itself, establish customer misuse.

Where a claim is considered outside warranty, we will communicate the findings, the applicable exclusion and supporting material reasonably available to us.

Any recommendation to use a voltage stabiliser or other precaution is not, by itself, proof that a customer’s electrical supply caused a fault.

Our assessment does not prevent you from disputing the findings or obtaining an independent opinion.

14. How to request warranty service

Contact hello@naredi.in with:

• Your order number or reasonable proof of purchase;

• Product name and serial number, where available;

• A description of the problem; and

• Relevant photographs or a video, where reasonably practicable.

We may provide troubleshooting steps before requesting physical inspection. Do not continue using a product if doing so may be unsafe.

If a return is required, we will provide instructions. Please contact us before dispatch so that the address, packing, shipping method and any reimbursement arrangement can be confirmed.

Warranty returns are received at:

Naredi.in
16 DDA Market, Block E, East of Kailash,
New Delhi 110065, India.

We do not require original retail packaging as an absolute condition for warranty inspection, but the product must be securely packed for transit.

15. Inspection and repair turnaround

We aim to inspect the product and provide an initial assessment within three working days of receipt.

Where repair can be completed within that period, we will endeavour to do so. If parts, manufacturer consultation or further testing are required, we will communicate the expected timeframe and provide updates.

This is an inspection and initial-assessment target, not an unconditional promise that every repair will be completed within three working days.

We do not charge a diagnostic fee, including for out-of-warranty or no-fault-found assessments.

Any proposed chargeable repair requires your approval before the work is undertaken. Declining a paid repair does not create a diagnostic fee.

16. Courier charges for returns and service

The following allocation applies, subject to any more favourable product-specific commitment and mandatory rights.

Please obtain approval before using an unusually expensive, express or specialised service if you expect reimbursement. We will not unreasonably withhold approval of a reasonably necessary shipping method.

For international claims, the same responsibility principles apply, with the shipping method and customs arrangements agreed before dispatch. Any allocation of customs or re-import charges will be explained in advance and remains subject to applicable law.

17. Repaired products awaiting return

When a product is ready, we will notify you and explain the return arrangements.

If a disclosed and agreed shipping charge is payable, we will state the amount and payment method. We will send reasonable reminders if no response is received.

Failure to respond does not automatically:

• Transfer ownership to Naredi;

• Amount to acceptance of our findings;

• Cancel the applicable warranty; or

• Authorise disposal of the product.

We will not impose an undisclosed storage fee. If an item remains uncollected for an extended period, we will seek to agree a reasonable solution and act only in accordance with applicable law.

18. Refunds

Approved refunds will be processed within seven working days after approval.

For returns, approval will follow a prompt assessment of the returned product or other sufficient evidence. We will not unreasonably delay inspection or approval.

Refunds will normally be made through the original payment method. If that is not possible, we will agree an appropriate alternative after verifying the recipient.

Banks and payment providers may take additional time to credit the refund after processing. We will provide the available transaction reference.

For voluntary returns, customer-paid return freight is not reimbursed. Any original delivery charge that will not be refunded must have been clearly disclosed before purchase; no restocking fee applies.

For seller-responsibility or legally required refunds, applicable product, shipping and other refundable amounts will be dealt with according to law.

19. Safe use and customer cooperation

Please follow the product manual and relevant safety instructions.

Battery chargers, jump starters, testers and other automotive electrical products must be used within their stated electrical, battery and environmental limits.

Where professional installation or training is required, that requirement will be identified in the product information or instructions.

Please do not bypass safety devices, modify protective components or use visibly damaged equipment.

A safety instruction does not remove our responsibility for an unsafe or defective product, an inaccurate description or misleading advice.

20. Fair limitations of liability

Nothing in these terms excludes liability that cannot lawfully be excluded, including applicable liability for defective products, fraud, misrepresentation or breach of statutory consumer rights.

We do not provide an unlimited guarantee that a product will prevent every vehicle, battery or business interruption.

Claims for loss will be considered according to applicable law, including the nature of the breach, causation, reasonable foreseeability and reasonable steps to reduce avoidable loss.

No provision in these terms automatically excludes a valid claim merely because the customer is a business or because a manufacturer has declined warranty coverage.

21. Privacy and communications

Personal information provided during purchase and service is handled according to our published Privacy Policy and applicable law.

We may share information reasonably necessary with payment providers, couriers, manufacturers and service partners for order fulfilment, troubleshooting, warranty administration and legal compliance.

We may retain relevant transaction and service records for lawful accounting, warranty and dispute-resolution purposes.

Necessary order or service communications do not constitute consent to unrelated marketing.

22. Complaints and grievance redressal

Please first contact:

Customer Support
Email: hello@naredi.in
Telephone: +91 9311211157

If the issue remains unresolved, contact:

Grievance Officer: Deepak Agarwal
Designation: Proprietor and Grievance Officer
Email: solutions@naredi.in
Telephone: +91 9874122948

Address:
16 DDA Market, Block E, East of Kailash,
New Delhi 110065, India.

Please provide your order details, the issue and the remedy requested.

We will acknowledge a consumer complaint within 48 hours, provide a copy of the complaint as recorded by us, and redress the complaint within one month of receipt, in accordance with applicable requirements.

Use of our internal process does not remove your right to approach a competent authority, Consumer Commission or other legally available forum.

23. Applicable law and dispute resolution

These terms are governed by Indian law, subject to mandatory protections applicable to the transaction.

Disputes may be brought before courts, Consumer Commissions or other authorities having jurisdiction under applicable law.

These terms do not require a consumer to pursue a claim exclusively in Delhi where the law permits proceedings elsewhere.

For international purchases, any non-excludable rights applicable in the relevant jurisdiction remain unaffected.

24. Events outside reasonable control

Events such as natural disasters, transport disruption, government restrictions or other circumstances outside reasonable control may affect fulfilment.

We will communicate material disruption, take reasonable steps to reduce its impact and explain the available options.

Such events do not automatically permit us to retain payment indefinitely for goods we cannot supply or remove any refund or other remedy required by law.

25. Changes to these terms

We may update these terms for future transactions. The updated version will state its effective date.

The terms and product-specific commitments applicable when your order was placed will continue to govern that purchase, subject to any later agreement that does not unlawfully reduce your rights.

Continued use of the website does not retrospectively amend the terms of an existing purchase.

26. Contact details

Naredi.in
A sole proprietorship of Deepak Agarwal

16 DDA Market, Block E, East of Kailash,
New Delhi 110065, India.

GSTIN: 07AGDPA8382J1ZA

Customer support: hello@naredi.in
Telephone: +91 9311211157

Grievances: solutions@naredi.in
Telephone: +91 9874122948